Solutions

Built for the team customers rely on

The same desk, tuned to the scale you run at and the clients you serve. Each solution has its own page with the setup we recommend.

Run a professional support desk before your first support hire. Shared inbox, round-robin and a client portal from day one.

Survive launch-day spikes without missed tickets. Routing rules, workload caps and escalation keep response times flat as volume climbs.

Dedicated environment, custom SLAs, full audit-log retention and 24/7 support in your own channel.

By use case

Support patterns we already know

One desk per client with branded portals, per-client SLAs and a single team view across every account you serve.

Order status, refunds and delivery queries at volume: auto-tagged, prioritised and answered with AI-drafted replies.

Technical tickets with full account context, threaded history and CSAT tracking so churn signals surface early.

100%

Of inbound email captured as tracked tickets

Conversations lost in personal inboxes

24/7

Client portal access with full ticket history

1-click

AI-drafted replies approved and sent

Managed onboarding

Three steps from first call to a fully running support desk.

Meet a dedicated engineer to review your current inboxes, client tiers and response-time promises.

We connect your mailboxes, import clients, set SLA policies, tags, routing rules and the branded portal.

Our team stays in your Slack or Teams channel to tune routing, watch SLA drift and keep response times down.