Hookdesk for Agencies
Every client thinks they are your only client
Agencies live or die on responsiveness across many accounts. Hookdesk keeps a branded portal and its own SLA per client, while your team works one combined queue instead of switching between five inboxes.
- Per-client branding
- Per-client SLA policies
- One combined team queue
In the workspace
What this looks like day to day
Client, tier and SLA appear on every row, so an agent handling four accounts always knows whose promise is closest to expiring.
Northwind Help Centre
How can we help today?
Customers search help articles, raise a request with files, follow progress and rate the resolution.
Orders & deliveryIn focus
Tracking, changes, delays and returns
Billing & plans
Invoices, seats, credits and payment
My open requests
HD-4182 is waiting for your reply
What just happened
Live audit- Search: ‘change invoice seats’
- 2Article suggested before request creation
- 3Attachments and full conversation available
Recommended setup
How we configure it
Client records
Each account is a client with its own tier, contacts and portal.
Mailbox per brand
Connect each client-facing address; one queue behind them all.
Per-client reporting
Show account managers real numbers at the monthly review.
Retainer evidence
Volume and resolution time per client support renewal conversations.
Outcomes
What changes once it is running
Client experience
Branded portal and consistent response times per contract.
Team efficiency
One queue, one set of shortcuts, no inbox switching.
Commercials
Per-client volume data to price retainers honestly.
Other solutions
Explore a different fit
Startups
Run a professional support desk before your first support hire. Shared inbox, round-robin and a client portal from day one.
High-Growth
Survive launch-day spikes without missed tickets. Routing rules, workload caps and escalation keep response times flat as volume climbs.
Enterprise
Dedicated environment, custom SLAs, full audit-log retention and 24/7 support in your own channel.
100%
Of inbound email captured as tracked tickets
0
Conversations lost in personal inboxes
24/7
Client portal access with full ticket history
1-click
AI-drafted replies approved and sent
Managed onboarding
A concierge model, not a signup form
Three steps from first call to a fully running support desk.
01
Setup call
Meet a dedicated engineer to review your current inboxes, client tiers and response-time promises.
02
Desk configuration
We connect your mailboxes, import clients, set SLA policies, tags, routing rules and the branded portal.
03
Co-managed support ops
Our team stays in your Slack or Teams channel to tune routing, watch SLA drift and keep response times down.