Hookdesk for Startups
A real support desk before you have a support team
In an early team, support is whoever saw the email first. Hookdesk gives you one shared queue, an owner on every conversation and a branded portal, without adding process your five-person team will resent.
- Live in one setup call
- Two agent seats included
- Branded client portal
In the workspace
What this looks like day to day
Home tells a small team the only three things that matter: what is unassigned, what is due soon and what came back reopened.
Automation / Routing rules
Route every ticket before it reaches the queue
Rules run top to bottom. The first complete match assigns the owner, priority, queue and tags.
VIP billing escalationIn focus
Client tier is Enterprise + tag is billing
Delivery round-robin
Subject contains delivery, shipment or tracking
Portal access
Channel is portal + tag is access
What just happened
Live audit- HD-4182 matched VIP billing escalation
- 2Priority changed to high
- 3Assigned to Rae S. · SLA started
Recommended setup
How we configure it
One mailbox
Connect support@ and let every message become a tracked ticket.
Round-robin
Two or three people share the queue evenly; nothing sits unowned.
Light SLA
A single first-response target keeps the promise simple and visible.
Portal on
Customers self-serve status instead of emailing for updates.
Outcomes
What changes once it is running
Time to live
One configuration session; no migration project.
Process weight
Four queue views and one SLA policy - deliberately minimal.
Grows into
Routing rules and tiers switch on later without a rebuild.
Other solutions
Explore a different fit
High-Growth
Survive launch-day spikes without missed tickets. Routing rules, workload caps and escalation keep response times flat as volume climbs.
Enterprise
Dedicated environment, custom SLAs, full audit-log retention and 24/7 support in your own channel.
Agencies
One desk per client with branded portals, per-client SLAs and a single team view across every account you serve.
100%
Of inbound email captured as tracked tickets
0
Conversations lost in personal inboxes
24/7
Client portal access with full ticket history
1-click
AI-drafted replies approved and sent
Managed onboarding
A concierge model, not a signup form
Three steps from first call to a fully running support desk.
01
Setup call
Meet a dedicated engineer to review your current inboxes, client tiers and response-time promises.
02
Desk configuration
We connect your mailboxes, import clients, set SLA policies, tags, routing rules and the branded portal.
03
Co-managed support ops
Our team stays in your Slack or Teams channel to tune routing, watch SLA drift and keep response times down.