Hookdesk for Startups
A real support desk before you have a support team
In an early team, support is whoever saw the email first. Hookdesk gives you one shared queue, an owner on every conversation and a branded portal, without adding process your five-person team will resent.
- Live in one setup call
- Two agent seats included
- Branded client portal
In the workspace
What this looks like day to day
Home tells a small team the only three things that matter: what is unassigned, what is due soon and what came back reopened.
Good morning, Adam
Last 7 days9
Assigned to me
3
Due within 4h
1
SLA at risk
0
Unassigned
184
Resolved (7d)
4.7
CSAT (7d)
My queue - due first
- Invoice total looks wrong12m left
- Cannot sign in to the portalbreached
- Order SO-88213 never arrived1h 40m
- How do I add a teammate?3h 05m
Setup health
- Mailboxes connected3 syncing
- Routing rules active11
- Pending invites2
- Portallive at help.northwind.co
Recommended setup
How we configure it
One mailbox
Connect support@ and let every message become a tracked ticket.
Round-robin
Two or three people share the queue evenly; nothing sits unowned.
Light SLA
A single first-response target keeps the promise simple and visible.
Portal on
Customers self-serve status instead of emailing for updates.
Outcomes
What changes once it is running
Time to live
One configuration session; no migration project.
Process weight
Four queue views and one SLA policy - deliberately minimal.
Grows into
Routing rules and tiers switch on later without a rebuild.
Other solutions
Explore a different fit
High-Growth
Survive launch-day spikes without missed tickets. Routing rules, workload caps and escalation keep response times flat as volume climbs.
Enterprise
Dedicated environment, custom SLAs, full audit-log retention and 24/7 support in your own channel.
Agencies
One desk per client with branded portals, per-client SLAs and a single team view across every account you serve.
100%
Of inbound email captured as tracked tickets
0
Conversations lost in personal inboxes
24/7
Client portal access with full ticket history
1-click
AI-drafted replies approved and sent
Managed onboarding
A concierge model, not a signup form
Three steps from first call to a fully running support desk.
01
Setup call
Meet a dedicated engineer to review your current inboxes, client tiers and response-time promises.
02
Desk configuration
We connect your mailboxes, import clients, set SLA policies, tags, routing rules and the branded portal.
03
Co-managed support ops
Our team stays in your Slack or Teams channel to tune routing, watch SLA drift and keep response times down.