Capture every request
Forward your support inbox and every email becomes a ticket with a client, owner and SLA timer.
Built for agencies that run on client requestsEvery request tracked.
Every request tracked.
Every week that fits.
Hookdesk turns client emails into tickets with owners and SLAs, then plans the work against your team's real hours, so you promise dates you will keep.
14 days, every featureNo card neededSet up in under 10 minutes
app.hookdesk.ai/tickets
#1042
Checkout button not working on mobileNorthwind Bakery
Breached 12mPS#1041
Update opening hours for ChristmasHarbour Physio
Due in 48mTE#1039
New blog post: spring offersBrightside Dental
Due in 6hMO#1038
Booking form emails going to spamFernhill Vets
Due in 1h 10mSR#1036
Add team photos to About pageOakmere Joinery
Waiting on clientPSTrusted by agencies and support teams across the UK Placeholder logos
NorthwindHarbour CoBrightsideFernhillOakmereLumen Studio
The problem
Requests in three tools. No idea if the week fits.
Email, chat and spreadsheets each hold part of the picture. Hookdesk puts intake, ownership and capacity in one place.
Plan against real hours
See each person's week, spot overload before it happens and rebalance in one drag.
Keep clients in the loop
A branded portal shows status and due dates, so clients stop chasing for updates.
Tickets
One queue. Clear owners. No dropped balls.
SLA timers, saved views and AI triage keep the right work at the top.
- SLA timers that pause while you wait on the client
- AI suggests owner, priority and due date
- Internal notes, mentions and collision detection
MonTueWed
Fictional example dataPriya
#1042 · 2h
#1039 · 3h
Over by 1h
Tom
#1042 · 2h
#1039 · 3h
#1041 · 1h
Maya
#1042 · 2h
#1039 · 3h
#1036 · 2h
Planner
Promise dates you can actually keep.
Hookdesk knows each person's hours, holidays and meetings, so due dates reflect reality.
- Week view per person and per team
- Overload warnings before you say yes
- One-click rebalance suggestions
38%fewer SLA breaches in the first month
4.5hsaved per manager each week
2 minto forward your first inbox
0chasing emails from clients
Placeholder figures - replace with verified customer data before launch
Customers
Agencies that stopped firefighting
"We used to find out a client was unhappy from an angry phone call. Now the SLA timer tells us first."
EM
Placeholder quoteEllie MorganDirector, Lumen Studio
"The planner is the bit nobody else has. I can see Wednesday is full before I say yes."
DP
Placeholder quoteDan PriceOps lead, Oakmere Digital
"Clients log in to the portal instead of emailing for updates. It has changed our week."
AK
Placeholder quoteAisha KhanFounder, Fernhill Web
Fictional example quotes
Plan your next week in Hookdesk
Free for 14 days. Bring your team, keep your data.