Contact
Talk to the people who run the desk
Hookdesk is sold and set up by the engineers who operate it. There is no sales queue between you and a useful answer.
Book a discovery call
Thirty minutes with an engineer who will map your mailboxes, client tiers and response-time promises onto a working desk.
See plans and book →Existing workspace support
Already running Hookdesk? Raise a ticket from your own client portal and it lands in our desk with your account history attached.
Open the help centre →Migration questions
Moving from Zendesk, Freshdesk or a shared mailbox? We will tell you honestly what transfers cleanly and what does not.
Read the platform overview →Direct
Prefer email?
hello@hookdesk.ai
Answered inside four working hours, on the same SLA we sell you.
Managed onboarding
A concierge model, not a signup form
Three steps from first call to a fully running support desk.
01
Setup call
Meet a dedicated engineer to review your current inboxes, client tiers and response-time promises.
02
Desk configuration
We connect your mailboxes, import clients, set SLA policies, tags, routing rules and the branded portal.
03
Co-managed support ops
Our team stays in your Slack or Teams channel to tune routing, watch SLA drift and keep response times down.