Changelog

What’s new

Every release, newest first.

Oct 2026

9 Oct2026
Latest release
Customer profiles, tags, undo send and saved drafts
A new Customers section with tags, merging and export, an Undo button after Send, replies that keep their drafts, a tidier Home and clearer sign-in.
NewImproved
8 Oct2026
Notes, away cover, ratings and fairer reports
Everything released on 8 October: private team notes, out-of-office cover, working rating links, low-rating follow-ups and more accurate reports.
NewImprovedFixed
7 Oct2026
Feedback, faster screens and sharper notifications
Send us feedback from anywhere in the desk, and enjoy a smoother, quicker app.
NewImproved
3 Oct2026
Introducing Hookchat: website live chat
Talk to visitors on your website, capture enquiries and let AI answer from your approved knowledge.
New
2 Oct2026
Smarter AI, richer reports and an easier start
AI that suggests the next step, deeper reporting on team productivity, and a smoother way to sign up.
Improved

19 Sept2026
WhatsApp channel with guided setup
Connect your own business WhatsApp number and manage customer chats right alongside email in the Hookdesk inbox.
New
15 Sept2026
A faster, tidier inbox
The inbox is quicker to load, easier to keep on top of, and better at keeping one thread in one place.
Improved
11 Sept2026
Smarter team setup and replies
Inviting teammates is now a guided experience, and writing great replies takes less effort.
Improved
8 Sept2026
Product changelog and update alerts
Hookdesk now ships its own release notes, in the desk and on the public site.
New
1 Sept2026
Ticket linking and custom fields
Parent and child tickets, plus dynamic properties on every conversation.
New

20 Aug2026
SLA targets and business hours
First response and resolution clocks that respect your working week.
New

That is every release so far.

Set up in 10 minutes. Bring your team when you’re ready.