Help centre

Getting started with Hookdesk

Hookdesk is a helpdesk for agencies. Client requests arrive in one shared Inbox, and you can plan the work against your team’s real hours.

Open your Inbox

Sign in and choose Inbox from the left-hand bar. New requests appear at the top of the list. Select one to read it and reply. Press J to start with the highest-scored request.

Connect a channel

Go to Workspace settings, then Channels. Connect a mailbox or set up a forwarding address so client email becomes tickets.

Invite a teammate

Go to Workspace settings, then Team, and choose Invite. Enter their work email and pick a role. They’ll get an invitation to join your workspace.

Need a hand?

Email support@hookdesk.ai and we’ll help you get set up.