SLA attainment
See how many tickets met their first reply and resolution targets.
Reporting
See where the time and the promises go.
SLA, volume, workload and client reports.
app.hookdesk.ai/reports
Fictional example dataWhy teams use reporting
Capacity vs load
Compare planned work with each person’s available hours.
Client health
Volume, response times and open work for each client.
Export
Download the figures behind a report as a file.
How it works
1
Pick a report
SLA, volume, workload, client or time.
2
Filter
Narrow by team, client or date range.
3
Read the trend
Figures refresh every 15 minutes.
4
Open the tickets
Go from a number to the tickets behind it.
Works with
Ticketing
Shared inbox with SLAs, views and macros.
Explore ticketingPlanning
Plan tickets against real capacity.
Explore planningTime tracking
Timers feed Everhour via Outbox.
Explore time trackingQuestions
How fresh are reports?
They refresh every 15 minutes.
Who can see reports?
People with report access, limited to the tickets they can already see.
Do SLA reports count weekends?
No. SLA figures follow your business hours.
Make next week realistic.
Set up in 10 minutes. Bring your team when you’re ready.