Ticket summary
Catch up on a long thread in a few lines.
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Summaries, drafts and triage suggestions you always check.
Catch up on a long thread in a few lines.
Start from a suggested reply, then edit it in your own words.
See a suggested category and tone for each new ticket.
A short note on what came in and what needs attention.
Ticket content is used to answer your request, not to train AI models.
AI only reads the conversation you are already looking at.
Choose a summary, a draft reply or a triage suggestion.
Edit or dismiss the suggestion. Nothing is applied for you.
You decide what is sent and when.
Shared inbox with SLAs, views and macros.
Explore ticketingRules that suggest; people decide.
Explore automationsSLA, volume and capacity.
Explore reportingNo. Suggestions are never sent or applied without you.
Yes. Admins can switch AI features off for the workspace.
Only tickets the person asking can already see.
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