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AI assist

AI that helps, then gets out of the way.

Summaries, drafts and triage suggestions you always check.

Why teams use AI assist

Ticket summary

Catch up on a long thread in a few lines.

Draft reply

Start from a suggested reply, then edit it in your own words.

Classification and sentiment

See a suggested category and tone for each new ticket.

Daily summary

A short note on what came in and what needs attention.

Your data is not used to train models

Ticket content is used to answer your request, not to train AI models.

How it works

1

Open a ticket

AI only reads the conversation you are already looking at.

2

Ask for help

Choose a summary, a draft reply or a triage suggestion.

3

Check it

Edit or dismiss the suggestion. Nothing is applied for you.

4

Send it yourself

You decide what is sent and when.

Works with

Questions

Does AI send replies?

No. Suggestions are never sent or applied without you.

Can I turn AI off?

Yes. Admins can switch AI features off for the workspace.

Which tickets can it see?

Only tickets the person asking can already see.

Make next week realistic.

Set up in 10 minutes. Bring your team when you’re ready.