ai
AI reply drafting on every ticket
Suggested replies grounded in your docs and previous resolutions, editable before sending.
Product roadmap
Built in the open, shaped by support teams
Follow what is being explored, built and released. Your votes help us decide what makes the biggest difference to every support desk.
2
In progress
2
Recently shipped
248
Community votes
Under consideration
Ideas we are weighing up with your votes.
Planned
Committed and scheduled for an upcoming release.
channels
Voice and phone channel
Log calls against tickets with recordings and transcripts alongside email and portal threads.
Target Q1
In progress
Being built right now.
platform
Public status page and incident timeline
Customer facing service health with per-area status and a full incident history.
Target Q4
platform
Email digests of product updates
Send subscribers and agents a summary email whenever a new release ships.
Target Q4
Shipped
Live in Hookdesk today.
inbox
Merge and split tickets
Combine duplicate conversations or break a sprawling thread into separate, ownable tickets.
platform
Product changelog and in-app update badge
Versioned release notes inside the desk plus a public changelog, with an unread badge in the top bar.
Suggest a feature
Tell us what would make your desk faster. We review every request and publish the ones we take forward.
Told when it ships
Subscribe and we will email you the release notes the moment these land.