Satisfaction
Ask the only question that settles an argument
When a ticket resolves, the customer gets a simple star rating with an optional comment. Scores land on the ticket, roll up per agent and client, and show distribution rather than a single flattering average.
- Star rating captured in the client portal and by email link
- Optional free-text comment stored with the ticket
- Distribution view, not just an average score
- Per-agent and per-client breakdowns in Reports
CSAT & feedback
Live in your workspace
- Low-friction rating
- Trend over time
- Per-agent view
- Client tier insight
- Comments in context
Inside the workspace
What your team actually sees
CSAT distribution in Reports shows how many ratings sat at each star, so a handful of one-star responses cannot hide behind a healthy mean.
Ticket volume - last 7 days
First response
2m 14s
Resolution
4h 06m
SLA met
97.4%
Reopen rate
3.1%
Agent workload
- Rae S.2m 04s4.9
- Tom B.3m 12s4.6
- Nadia K.1m 48s4.8
- Owen P.4m 30s4.4
Capabilities
Built for this job, not bolted on
Low-friction rating
One click from the resolution message; no login required for email recipients.
Trend over time
Compare this period with the last to see whether service is improving.
Per-agent view
Coaching conversations backed by data rather than impressions.
Client tier insight
Check that your highest tier really is getting the best experience.
Comments in context
Feedback stays attached to the ticket it describes.
Low-score visibility
Poor ratings are easy to surface and follow up before churn.
How it runs
From arrival to answer
- 1
Resolve
The agent marks the ticket resolved and sends the closing reply.
- 2
Ask
The customer sees a star prompt in the portal or in the email.
- 3
Record
The rating and comment attach to the ticket and the owning agent.
- 4
Act
Reports surface the distribution and any ratings that need follow-up.
Detail
The small print that matters
Where it lives
Client portal ticket view and Reports > Satisfaction.
Scale
Five-star scale with an optional comment field.
Attribution
Scores attribute to the agent who resolved the ticket and to the client record.
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