Solutions

Built for the team customers rely on

The same desk, tuned to the scale you run at and the clients you serve.

Startup

Run a professional support desk before your first support hire. Shared inbox, round-robin and a client portal from day one.

  • - Live in one setup call
  • - 2 agent seats included
  • - Branded client portal

High-Growth

Survive launch-day spikes without missed tickets. Routing rules, workload caps and escalation keep response times flat as volume climbs.

  • - Routing rules engine
  • - SLA timers with escalation
  • - AI Reply Assistant

Enterprise

Dedicated environment, custom SLAs, full audit-log retention and 24/7 support in your own channel.

  • - Unlimited seats and brands
  • - Custom SLA contracts
  • - Complete audit trail

By use case

Support patterns we already know

Agencies

One desk per client with branded portals, per-client SLAs and a single team view across every account you serve.

E-Commerce

Order status, refunds and delivery queries at volume: auto-tagged, prioritised and answered with AI-drafted replies.

SaaS Support

Technical tickets with full account context, threaded history and CSAT tracking so churn signals surface early.

Book a demo

100%

Of inbound email captured as tracked tickets

0

Conversations lost in personal inboxes

24/7

Client portal access with full ticket history

1-click

AI-drafted replies approved and sent

Managed onboarding

A concierge model, not a signup form

Three steps from first call to a fully running support desk.

01

Setup call

Meet a dedicated engineer to review your current inboxes, client tiers and response-time promises.

02

Desk configuration

We connect your mailboxes, import your clients, set SLAs, tags, routing rules and the branded portal.

03

Co-managed support ops

Our team stays in your Slack or Teams channel to tune routing, watch SLA drift and keep response times down.