API spec

• POST /v1/tickets

  Create a ticket from any channel with priority and tags

• GET /v1/tickets

  Search tickets by status, assignee, client or SLA state

• POST /v1/tickets/{id}/reply

  Send a reply from your connected mailbox

• POST /v1/tickets/{id}/assign

  Assign or reassign, overriding round-robin

• PUT /v1/routing-rules/{name}

  Publish or update a routing rule

• GET /v1/sla/breaches

  List at-risk and breached SLAs across the desk

CLI reference

# connect a mailbox
hookdesk mailboxes connect gmail \
  --address support@yourcompany.com \
  --assign round-robin:support-team

# set an SLA policy
hookdesk sla create \
  --name enterprise-first-response \
  --target 30m \
  --business-hours \
  --escalate-to support-lead

# tail the live queue
hookdesk tail --status unassigned